Struggling to keep up with your utility bills? 211 Northeast Michigan is here to help. If you're facing a shutoff or need financial assistance with your electric, gas, or heating fuel payments, there are resources available to support you.
State Emergency Relief (SER)
What It Covers:
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One-time assistance per year for electric, gas, and heating fuel payments.
Who Qualifies?
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Michigan residents facing utility shutoff or needing assistance with past-due balances.
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Households can only receive SER once per fiscal year (October 1 - September 30) for each utility type.
How to Apply:
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Apply online at MI Bridges or visit your local DHHS County Office.
Consumers Affordable Resource for Energy (CARE)
What It Covers:
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A modified budget plan based on your income and energy usage.
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Protection from electric shutoffs while enrolled.
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Monthly payments on past-due balances.
Who Qualifies?
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Consumers Energy account holders.
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Must have an approved SER Application through DHHS.
How to Apply:
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Contact 211 for assistance.
Michigan Energy Assistance Program (MEAP)
What It Covers:
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Helps pay electric, heating fuel, and natural gas bills when approved for SER.
Who Qualifies?
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Must have an approved SER Application through DHHS.
How to Apply:
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Contact 211 for assistance.
Important Tips for Applying
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If your gas and electric services are combined (Consumers Energy), you can only apply for SER once per year.
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Always submit separate SER applications for each utility type (electric, gas, water) to maximize assistance.
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Food assistance is often more readily available than utility aid. If you need help with food assistance, 211 can connect you to food resources, freeing up funds for your utility bills.