Frequently Asked Questions

What is 2-1-1?
2-1-1 is a free, easy-to-remember telephone number that connects people in need with people who can help—24 hours a day, 7 days a week.
How does 2-1-1 work?
It’s simple: When you dial 2-1-1, you will be connected with a trained professional who will assess your situation, identify your needs and refer you to the resources that can help.
What types of services does 2-1-1 refer people to?
Through 2-1-1, community members can gain access to the following types of services:
  • BASIC HUMAN NEEDS: food banks, clothing, shelters, utility assistance, and much more.
  • PHYSICAL AND MENTAL HEALTH: medical information lines, crisis intervention services, support groups counseling, etc.
  • EMPLOYMENT SUPPORT: unemployment benefits, financial assistance, job training, etc.
  • SUPPORT FOR OLDER AMERICANS AND PERSONS WITH DISABILITIES: home health care, adult day care, independent living, workforce training, Meals on Wheels, etc.
  • SUPPORT FOR CHILDREN, YOUTH AND FAMILIES: quality childcare, Success by 6, after school programs, summer camps, mentoring, tutoring, etc.
  • CRISIS CALLS: suicidal thoughts, domestic violence, etc.
Is 2-1-1 available in my community?
The 2-1-1 service is currently available to residents in Midland, Gladwin, Clare, Isabella and Gratiot Counties (green). There are other 2-1-1 organizations that offer services to other parts of the state as well (grey). Over the next few of years, 2-1-1 of Northeast Michigan will expand to cover 22 counties in our region (blue).
Who can call 2-1-1?
Anyone looking for information or help with human service problems are encouraged to call. Case managers, church leaders, employers, teachers or other agencies calling on behalf of their clients are also welcome to call. Those who want to offer help in their communities are also encouraged to call 2-1-1. The Information and Referral specialists are sensitive to cultural differences and can provide information in different languages.
What is the difference between 2-1-1, 4-1-1 and 9-1-1?
  • 2-1-1 is a free, easy-to-remember phone number connecting callers with health and human services in their community.
  • 4-1-1 connects with Directory Assistance for local and long-distance phone numbers, area codes and addresses to businesses. There is a flat fee for this service (depending on your provider).
  • 9-1-1 is reserved for police emergencies, ambulance, poison control and fire.
What is the difference between 2-1-1 and Midland’s First Call for Help?
2-1-1 is an expansion of Midland County’s First Call for Help, which served only the residents of Midland County, and Listening Ear, which served the residents of Isabella and Clare Counties. The move to a 2-1-1 call center offers the same information and referral services, but to a broader, five-county area. In the next few years, we will be expanding to serve 22 counties through United Way. Information and referral is specific to the caller’s zip code.
When I call 2-1-1, who answers the phone?
You will be greeted by a trained professional, endorsed by AIRS as a Certified Information and Referral Specialist (CIRS). These friendly advocates are trained to quickly assess your needs and match them with the most accurate and appropriate referral.
Do I have to give my name?
No, 2-1-1 is a confidential service, so callers can choose to remain anonymous.
What do I do if I have problems calling 2-1-1?
If you have trouble when dialing 2-1-1 from any phone, use the toll free alternate number at 1-888-636-4211 instead. 2-1-1 may not be available in your area yet. You can use this alternate number when calling from outside of your county as well.
How can I have my agency or service added to the 2-1-1 database?
Service providers can review our Inclusion Criteria on our website to determine if their services may be eligible for inclusion in the 2-1-1 database. They can also contact 2-1-1 and speak to the resource manager regarding the type of programs that are eligible to be listed in the database.

Benefits to the User

  • 2-1-1 is a free, confidential service.
  • No more wrong numbers or wasted time trying to find the right resource.
  • One call connects you with the appropriate resources you need in your community.
  • 2-1-1 is efficient, fast and easy to use.
  • Your call is answered by a trained professional.
  • It is always there for you—24 hours a day, 7 days a week.
  • 2-1-1 is an easy way to both GET and GIVE help in your community.

Download the list of 2-1-1 Talking Points in PDF format.